Policies

Deposit Policy

• A $50 deposit is required for all color services, treatment services, and event styling.
• The deposit will be deducted from the final total upon checkout of your appointment .
• Deposits are non-refundable if changes are made after 48 hours.
• If alterations to the appointment occur before 48 hours, the deposit will be refunded back to the card used for payment.
  
  

Late Arrivals

• Clients arriving more than 15 minutes late may risk cancellation and need to reschedule.
  
  

Refunds

• Refunds are not issued; however, if you are unsatisfied with your hair, please contact us within 2 days of your service to arrange adjustments, which must be completed within 7 days.
  
  

Redos

• No redo services can be performed if adjustments are made by you, or another stylist after leaving our salon.
  
  

Service Guarantee

• Brazilian Blowout and Keratin services are only guaranteed if the recommended products from Bella Lina Cruz Salon are purchased at the time of service.
  
  

Consultations

• A complimentary consultation is required for new and returning clients for their first color service or if seeking a significant change.
• We recommend scheduling this with the stylist who will perform the service, as each stylist has their own approach. Each stylist is different so we recommend getting a consultation with the same stylist you would like to provide your service.
• Stylists will go over pricing and address ant questions or concerns you may have.
  
  

Complex Services

• Some corrective color and complex services may require multiple visits to achieve the desired results. Your stylist will inform you if more than one session is necessary to reach your goal.